General enquiries

Answers to your frequently asked questions

Do I need to set up an account to place an order?

You do not need to have an account to place an order. However, if you do decide to create an account, you will be able to view the details of all your past orders, your billing and shipping information will be saved.

Once an item is out of stock, will you be getting more in?

Most of the time, stock will be replenished if out of stock, although lead times will vary per product. Click 'notify me when back in stock.' on the product page and you will receive an email notification once it is in stock and available to purchase.

Limited Edition items will not be restocked, and some items may be discontinued.

Please contact us for more information regarding specific products and stock levels.

I saw something I liked on the website a while ago, but I cannot find it now. Where is it?

It is most likely that this product has either been discontinued or it was a Limited Edition item. We are regularly updating our product range, which sometimes includes discontinuing stock, but often involves releasing new products. Please contact us for more information.

Do you offer discounts?

Discounts may be offered promotionally on occasion. Sign up to our newsletter and follow us on social media to receive the latest offers and product offerings.

Is your packaging sustainable?

It means a lot to us that our packaging is as sustainable as possible, whilst giving our products the best protection whilst on their way to you.

The vast majority of our packaging is recyclable or compostable, and we are constantly looking for new ways to improve, and develop our understanding of sustainable business practices.

How do I sign up to receive news and updates?

If you wish to keep up to date with everything Penny Morrison, and be the first to know about exciting news and product releases, sign up to our newsletter at the bottom of this page by inputting your email address.

Is VAT included in the product price?

If you are shopping in the UK, VAT is included in the product price. You will see a VAT breakdown at checkout.

For international orders, VAT is not included in the product price. We do not cover duty and tax charges for overseas orders for Fabrics and Wallpaper. The customer will need to pay for this at their own cost. Duties and taxes are covered in US for Fabrics and Wallpaper. We do cover duty and tax charges for overseas orders for Accessories. They are covered in the shipping cost charged to customers.

How do I get in touch with you?

We pride ourselves on our outstanding customer service and are happy to help with any enquiry you might have.

If your enquiry is regarding fabrics and wallpapers only, please email For all accessories, please email